Budapest Transport Center (BKK) Streamlines Operations with Fluenta Workflow
The Challenge: Managing Thousands of Complex Processes Efficiently
The Budapest Transport Center (BKK) is one of the largest and most complex organizations in Hungary, managing numerous procurement and administrative processes daily. The company has been using Fluenta solutions for years, and the introduction of Fluenta Workflow has brought significant improvements to its operations.
BKK handles approximately 2,000 corporate processes annually, including:
- Procurement and public procurement procedures
- Call-offs from framework agreements
- Contract modifications and the enforcement of contractual options
Due to the complexity and volume of these tasks, it became evident that traditional, manual methods were no longer sufficient. These outdated processes were time-consuming, administratively burdensome, and carried operational risks, leading to delays in decision-making and an opaque approval chain.
BKK needed a digital solution that could automate processes, enhance transparency, and reduce administrative workload.
The Solution: Implementing Fluenta Workflow
With Fluenta Workflow, BKK successfully digitalized and automated all its business processes. One of the most significant improvements was the introduction of pre-configured approval chains, enabling faster and more efficient decision-making.
Key Benefits of the Fluenta Workflow Implementation
✅ Dynamically built approval chains – Configured by BKK internally or with support from Fluenta specialists.
✅ Standardized procurement processes – Improved efficiency in public procurement preparation and contract management.
✅ Automated notifications and tracking – Reducing human errors and ensuring full process transparency.
Results: Shorter Processes, Greater Efficiency
Following the implementation of Fluenta Workflow, BKK has reported significant improvements, including:
- Faster and more efficient decision-making thanks to structured approval chains.
- More transparent processes that are easy to monitor and track.
- Less manual administration, freeing up resources for more strategic activities.
"Our experience has been extremely positive. As a result, we have become more efficient, and our processes are significantly shorter and more transparent."
– Ferenc Horváth, Procurement Strategy Manager, Budapest Transport Center (BKK)
Conclusion
By adopting Fluenta Workflow, BKK has successfully transformed its complex and time-consuming business processes, enabling a more flexible, faster, and more efficient decision-making system. The system reduced administrative burdens while providing clear business advantages in terms of both time and cost efficiency.
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